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Patient Advocacy

Stacy Mathis, RN
Because JMS Consulting is the premier provider of case management services in Arkansas, we are approached frequently by out of state companies with a service request to work files under the guise of their namesake. As long as our business philosophy and standards align, we do this for a few companies. We recently parted ways with one such "national" company after they asked us to change wording in our reporting, as "the carrier might think we were advocating for the patient and not the customer" -- REALLY??? Of course, we were!

At JMS, we believe in getting our patients the best treatment, with the best providers. Our professional networking and resourcefulness help fill in gaps of care and move things along to reduce the costs of recovery from a work injury.
Today I read an article in CMSA Today on "Collaboration in Case Management" that deftly explains  the case manager's role in the managed care system; "A case manager's primary obligation is to his or her patients, and with ideal collaborative practice, the positive patient outcomes of quality care will be achieved."  Exactly! JMS Consulting holds high the Case Management Society of America's Standards of Practice in the realm of workers compensation claims.  These standards bind us to put patient needs first.

While we do our best to give our customers excellence in service, we believe that we do that while working with all stakeholders to provide the best of care for the patient.  In the end, positive patient outcomes are what ultimately bring file resolution -- and happy customers!
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